The legendary Hollywood producer Samuel Goldwyn was negotiating a contract with an actor who insisted that he was asking for $1,500 a week…

"No, you're not," said Goldwyn. "You're asking for $1,200 and I'm giving you $1,000." Unlike the bullied actor, you can more successfully work out clashes at home and work if you know and use a handful of techniques.

The best conflict resolution is not slash-and-burn warfare, in which one party emerges as top dog. Rather, conflict resolution is the way mature people trade things of value in a civil fashion. The goal is not to win at any cost, but to succeed. And the best mechanisms for that? Collaboration, listening, and good negotiation skills. Moreover, using mature conflict resolution saves time, reduces stress, prevents continuing hassles and—at work—increases productivity.